BSK - The Communication Process Lesson

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The Communication Process

Being an effective communicator is important for success in business. Explore this lesson to learn more about the communication process and how to effectively communicate.

Effective Communication

Communicating effectively is vital for successful business ventures. Employees will communicate with customers and co-workers often. For that reason, it is important to understand the elements involved in the communication process pictured in the infographic below.

Message, Sender, Tool for Delivery, Receiver, Feedback

 

The Communication Process

Good communication skills aid in promoting a company’s mission, purpose, and explanation of services and/or products provided. The skill also benefits you as a student as you communicate with instructors and classmates. Successful communication requires that the message is sent, received, and understood. During this process, it is possible that internal and external barriers to communication might occur and interfere with communication.

Internal barriers can be associated with thoughts or feelings while external barriers are associated with sound, room temperature, and facility issues. The infographic below defines each element’s role.

Message - words, sound, images and symbols that express the thought or idea. Sender - the individual who composes the message. Tool for Delivery - the device used to send the message. Feedback - return message sent by the receiver. Receiver - the individual who receives the message.

Elements in the Communication Process Activity

Identify each element of the communication process by dragging the individual’s name or item reference in the scenario to the correct communication element.

Ivan used his smartphone to send Jules a text message informing her that the chemistry test scheduled for Friday had been moved to Tuesday. Jules replied using her smartphone indicating that she would add a reminder about the test to her Outlook calendar.

DRAG DROP LO HERE

Real World Incident

Many states were impacted by Hurricane Irma during the Summer of 2017. Residents in Manatee County Florida, located in the Tampa Bay area, were witnesses to a press conference where a communication blunder occurred. After discovering an interpreter had not been secured to dispatch messages to citizens who had hearing impairments, county officials decided to ask an employee who understood sign language to interpret the details regarding the storm. Unfortunately, nothing that the interpreter communicated made sense.

Even though we communicate each day, it is crucial that we remember how our words and gestures project messages to others. Therefore, make sure to always focus on the main idea of the message you plan to present, regardless of the form used, and adjust if necessary, to ensure successful communication.

Communication Barriers Drag Drop LO HERE

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