Critical Business Skills for the 21st Century Lesson

21st Century Business Skills

Statistics from the U.S. Department of Labor project that the 21^st Century workforce will be more diverse and include a vast number of employees. For that reason, it is necessary that individuals seeking employment possess the business skills needed to be competitive and successful in the workplace. Let’s take a quick glance at the category of skills needed to be an effective worker.

Skills associated with learning include critical thinking, communication, creativity and collaboration. Because the workforce will continue to evolve, employees need to have a growth mindset to acclimate to the changes that occur in the workforce.
Skills associated with digital literacy include remembering, analyzing, understanding, applying, creating, and evaluating with the use of digital technologies. Tools such as laptops, mobile devices, and the use of social media will be used to create, promote, research, deliver, and obtain feedback from clients. Workers need to be able to utilize the tools appropriately and effectively so the company’s mission and services are promoted.
Skills associated with life include flexibility, negotiation, conflict resolution, financial, and reading and writing. These skills aid in managing people and time, decision-making, understanding cultural diversity, applying work ethic traits, resolving conflicts, identifying and managing emotions of self and others, and being resilient.

Communication is one of the critical business skills that occurs continuously during the work day. The elements of the process are illustrated below.

Takeaway

Employers will be looking for workers with qualified technical skills to perform jobs in the future. In addition to technical skills, additional business skills will be required to work in a culturally diverse workforce. Based on what you have learned so far, how would you describe a 21^st Century worker?

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