(CM) Lesson 3: Written Communication

Lesson 3: Written Communication

Healthcare actions, no matter how the information is acquired, is recorded in some form of written communication. Think about the last time you received medical or dental care. What do you think had to be communicated in writing?

Good writing includes:

  • Logical organization
  • Attention to detail
  • Complete accuracy

Organizing Content

Determine your purpose for writing. Be sure you consider three important parts:

  • Introduction
  • Body
  • Conclusion
  • Create an outline  (formal or informal) that will help you organize your ideas.

The Importance of Spelling and Grammar in the Workplace

Spelling is a critical element in the communication process. Text messaging has become a staple in everyday life. Many omit the opportunity to check the grammar, spelling, and punctuation prior to sending a text message. These messages are a fast and easy way to communicate with someone. Abbreviated communication of this nature is acceptable to family and friends but has no place in business and academia.

The use of proper spelling and grammar shows attention to detail. The failure to address spelling and grammar errors indicates carelessness and may be the difference between a promotion or demotion. 

  • Use tools to be sure you get it right.
    • Medical dictionary
    • Regular dictionary
    • Word processing software spell checkers
  • Learn major spelling rules.
  • Memorize difficult-to-spell words.

Graphic word salad of commonly misspelled words.

Use Proper Grammar and Punctuation

Follow capitalization rules

  • The first word in a sentence
  • Names of people, countries, companies, etc.
  • Names of months and days of the week
  • Titles in a person's name

Follow punctuation rules

  • A period at end of sentences.
  • Commas to join two independent clauses.
  • Quotation marks to enclose the exact words of a speaker.
  • Always place periods and commas inside quotation marks.

Writing Titles Correctly

Dr. Curtis Schultz OR Curtis Schultz, M.D. Use either Dr. or M.D., but never both. Same rule for D.V.M., D.D.S., etc.

Don't forget! HIPAA guidelines

  1. Patients must be able to see and obtain copies of their records.
  2. Patients set limits on who can see their records.
  3. Healthcare providers need to write permission to release patient records

 

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