Subjective vs Objective

Healthcare professionals require keen observation and assessment skills to identify the signs and symptoms communicated by the patient.

Graphic showing subjective vs. objective communication, full description below

Please watch the following presentation.

Active listening is paying attention and attempting to comprehend the meaning of the words spoken during a conversation. It is:

Attentive - Eye contact, posture, and other gestures contribute to how attentive the listener appears to the speaker.
Respectful - The listener should avoid interrupting the speaker, move to a quiet area to decrease distraction, and employ empathy.
Empathy - eliminating personal prejudices and seeing things through the eyes of the speaker.
Controlled - The listener seeks message clarification when needed and maintains a positive attitude keeping tempers under control.

These elements build the sender's confidence in the listener and open the pathway to more effective communication.

What does it mean to "listen?"

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