Subjective vs Objective

Healthcare professionals require keen observation and assessment skills to identify the signs and symptoms communicated by the patient.

Image showing difference between Subjective Communication, which is Uses the patient’s exact words, Cannot be seen or felt, Also called symptoms, Statements or complaints from the patient, and Objective Communication, which is Observed signs of illness, Pulse rapid, irregular, Skin warm and dry, Respiration shallow, Nails brittle

Please watch the following presentation.

Active Listening

Active listening is paying attention and attempting to comprehend the meaning of the words spoken during a conversation. It is:

Attentive - Eye contact, posture, and other gestures contribute to how attentive the listener appears to the speaker.
Respectful - The listener should avoid interrupting the speaker, move to a quiet area to decrease distraction, and employ empathy.
Empathy - eliminating personal prejudices and seeing things through the eyes of the speaker.
Controlled - The listener seeks message clarification when needed and maintains a positive attitude keeping tempers under control.

These elements build the sender's confidence in the listener and open the pathway to more effective communication.

Stages of the Listening Process. Hearing. Focusing on the message. Comprehending and Interpreting. Analyzing and Evaluating. Responding. Remembering.

What does it mean to "listen?"

Listening Is With The Mind
Hearing With The Senses
Listening Is Conscious.
An Active Process Of Eliciting Information
Ideas, Attitudes, And Emotions
Interpersonal, Oral Exchange

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