(MCR) Mediation and Conflict Resolution Module Overview

Mediation and Conflict Resolution Module Overview

Conflict Resolution Wordle ImageIn the previous unit, we learned about the importance of cultural diversity competency in relation to law enforcement professions. Understanding multiculturalism goes hand-in-hand with mastering the art of successfully resolving conflicts. In this unit, you will examine conflict resolution strategies and tactics that you will utilize throughout your career in LPSCS! You will soon be able to utilize resolution skills that pertain specifically to the incident at hand. This leads to a better end result for all parties involved.

 

Essential Questions

  • What are the basic components of conflict resolution?
  • How can mediation be utilized to resolve conflict?
  • What are some strategies that can be used to resolve conflicts in a manner that is non-confrontational?
  • What skills are needed to successfully resolve conflict?
  • Why are critical thinking skills important to conflict resolution?
  • How can strong critical thinking skills benefit a team?
  • What is the best response for resolving conflict in various scenarios?

 

Key Words

  1. Mediation - processes for bringing about agreement or reconciliation between opponents in a dispute
  2. Conflict Resolution - methods and processes involved in facilitating the peaceful ending of conflict
  3. Rivalry - a person who is competing for the same object or goal as another, or who tries to equal or outdo another
  4. Escalate - to increase in intensity, magnitude, etc
  5. Accommodate - to do a kindness or a favor to
  6. Collaborate - to work, one with another
  7. Compromise - a settlement of differences by mutual concessions; an agreement reached by adjustment of conflicting or opposing claims, principles, etc
  8. Paraphrase - the act or process of restating or rewording
  9. Intervention - to come between disputing people, groups, etc.; intercede; mediate
  10. Justification - a reason, fact, circumstance, or explanation that defends ones action or belief
  11. Compliance - cooperation or obedience
  12. Empathy - the intellectual identification with or experiencing of the feelings, thoughts, or attitudes of another
  13. Paraverbals   - vocal features that accompany speech and contribute to communication but are not generally considered to be part of the language system, as vocal quality, loudness, and tempo
  14. Body Language - nonverbal, usually unconscious, communication through the use of postures, gestures, facial expressions, and the like
  15. Negotiation - mutual discussion and arrangement of the terms of a transaction or agreement

 

Key Words Review

After reviewing your key words for this module, complete the review activity below:

 

 

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