CRM - Emerging Trends in Customer Relationship Management (Lesson)

Emerging Trends in Customer Relationship Management

Emerging Trends in CRM Video

Emerging trends in Customer Relationship Management (CRM) systems are heavily influenced by advancements in technology, particularly artificial intelligence (AI), and a shifting focus toward customer-centricity. Here are some key trends shaping the future of CRM and their influence on IT practices.

Emerging Trends in CRM and their Impact on IT Presentation

Emerging Trends in CRM Self Assessment

Reflection and Wrap-up

In summary, CRM systems are becoming more intelligent, and customer focused, leveraging AI and advanced analytics to enhance customer experience. This is leading IT practices to evolve towards better data management, heightened security measures, broader skill sets among professionals, and a greater emphasis on system integration and interoperability.

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