(LAM) Leadership and Management Module Overview

Leadership and Management Module Overview

Introduction

Title image with caption: INNOVATE VISION MISSION STATEMENT MARKETING ACCOUNTING DIRECTING ORGANIZING MANAGINGAccounting, finance, production, marketing, sales, and management…it takes expertise in all of these to run a successful business. Fortunately, most businesses are able to hire employees with knowledge in each of these areas. All of these areas share a focus on the mission of the business and on keeping the customer satisfied. Using the clearly defined steps of the decision making process, managers at all levels and all functions plan, organize, direct, and control their particular areas of the business. Good managers understand that they are only as good as their employees and spend the time to properly train employees to understand that their treatment of the customer is extremely important to the building and maintaining a business. In this module, we will review the manager's roll in serving both the customer and the employee.

Essential Questions

  • What are the functions of a business and how do they work together?
  • Define and explain the functions of management.
  • Why does a business need a vision statement, a mission statement, and goals?
  • How do I apply the decision making process?
  • Why should management be concerned with the image of the business or the personal reputation of key employees?
  • How do organizational skills assist in planning and executing business projects?
  • What is a strategic plan and how does it help manage the gowth, profit, and goals of a business?
  • What makes a successful leader?

Key Terms

  1. Accounting - the action or process of keeping financial accounts
  2. Finance - management of large amounts of money
  3. Production - the action of making or manufacturing from components or raw materials, or the process of being so manufactured
  4. Marketing - the action or business of promoting and selling products or services sales| the action of selling something
  5. Management - the process of dealing with or controlling things or people
  6. Planning - the process of making plans for something
  7. Controlling - maintain influence or authority over something
  8. Directing - control the operations of manage or govern
  9. Organizing - coordinate the activities of (a person or group) efficiently
  10. Vision - imaginative direction of company, organization, or individual
  11. Mission statement - a summary of the aims and values of a company, organization, or individual

Essential Questions

Walmart founder Sam Walton once said "There is only one boss- the customer.  He can fire everyone from the Board of Directors on down by simply spending his money somewhere else." Obviously making the customer happy is the way to keep a business healthy.  Is it any wonder that businesses spend so much time and money researching customer needs and wants and training employees how to treat their customers? If you have ever had a bad experience with a business, chances are that you not only quit dealing with that business, but perhaps bad-mouthed them to friends and family, also.  Enough customer complaints can do irreparable damage to a business. Whether a manager or just an employee, your personal integrity and attitude both at work and away can have an effect on the reputation of a business.

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