Mediation and Conflict Resolution Module Wrap Up

Review

Mediation and conflict resolution skills will help you personally and professionally. Knowing the origins and nature of conflict combined with reflective listening and other communication skills will help you avoid, interrupt and resolve conflictual situations. While peer mediation is designed for use in schools, it serves as a quick reference for any mediation situation.

Finally, Aikido is a great concept to be used by LPSCS professionals. Applying the Guidelines for Dealing with People when communicating helps in understand human nature. Officers using the Interacting with the Public guidelines to working with subjects will find themselves fighting with less and seeing more compliance. When needed, the "Plan B" will redirect most resistant subjects.

Complete the review activity below to test your knowledge for this module before moving on to your formal assessment:

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