Level 1 - Communications in the Workplace

Every employer expects his employee to possess good communication skills. Discover the communication skills needed on the job and be introduced to the principles of good customer service by exploring this lesson. What does it mean to be a good listener? What are the qualities of good instructions? Discover more by getting started.

Listening and Following Directions

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Customer Service

Beware that situations and circumstances vary, but general guidelines should be followed.

Be kind and courteous.
Be attentive to the customer.
Listen carefully.
Ask questions for full clarity.
Apologize for the problem.
Follow company policies.
Do not argue with the customer.
Handle the situation for the satisfaction of the customer if it is at your level of authority.
Know when to call a superior if the situation escalates.

Handling Customer Complaints

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Cell Phone and Email in the Workplace

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Communication in the Workplace Review and Challenge

Takeaway and Sendoff

Are you a good communicator?

Did you know that you can work on your communication skills and improve them? Read some ideas below!

View the video below:

Five Life Experiences That Boost Your Communication Skills

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