DTOC - Digital Technology and Organizational Communication Lesson

Digital Technology and Organizational Communication

Introduction

This lesson discusses how effective and efficient use of digital technology can impact organizational communication. As discussed in a previous lesson, malfunctioning or misused technology can impede the flow of communication and negatively impact business operations.

For example, what happens if an employee fails to check email on a regular basis and misses an important customer communication? The organization may lose a customer.

What happens if an employee posts sensitive information on social media? That person may lose a job or even cause an organizational lawsuit.

  

Technology for Communication

Click on the interactive to learn more.

 

How to Write a Business Memo

A business memo is another common organizational communication format, often used for internal communication that needs to reach many people.

 

How to Write a Business Letter

Business letters are used for more formal communication purposes. Here is how to write a formal business letter:

 Here is how to write an effective business memo:

 

    

  

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