DTOC - Business Operations Lesson

Business Operations

Organizational communication skills are essential to efficient business operations and, therefore, a successful business. However, effective communication process requires a thorough knowledge of business operations.

This lesson contains an overview of business operations and functions. Business operations are defined as processes and resources that businesses use to produce products and services.

For example, let’s say you decide to open a daycare. What business operations would this type of business require? You will learn in this lesson!

   

Let’s say you decide to open a daycare. What business operations would this type of business require?

• Location: You need a building. Maybe you can use your own home or rent/buy space.
• Equipment: You probably need a first aid kit. Maybe a baby bottle warmer, changing table, pack and plays, toys, kitchen equipment.....
• Labor: When you first open your daycare, you may be the only person working there. As your business grows, you may be able to hire more people.
• Process: Since young kids will be involved, you will need detailed procedures to make sure you are in compliance with various regulations and kids have a safe and comfortable environment. For example, you may have steps for arrival and check out playground rules, etc.

 

  

  

Think About It

You own a coffee shop.

Think about examples of business operations that describe your business.

• Location
• Equipment
• Labor
• Process

Example Answers

Location: rental space

Equipment: espresso machine, tables, computers

Labor: cashier, barista

Process: sanitation guidelines, how to make each drink

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